[Free] New Updated (October) Avaya 6207 Real Exam 21-30

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QUESTION 21

A technician has successfully installed the Centralized Archiving software on a client site. To set up Avaya Aura Centralized Archive Manager, a series of steps need to be

 

 

 

 

completed, the last step to define the drive for long term storage media and to assign the campaign to a drive.

 

Where is this last step defined?

 

A.

in the Archive Manager Administration tool

B.

in Recorder Manager

C.

in Viewer Manager

< font style="font-size: 10pt" color="#000000">D.

in the Viewer Administration pages

 

Answer: B

 

 

QUESTION 22

While waiting to activate an Avaya Aura Contact recording (Avaya CR) license, some tests are run with the five-day license.

 

Once the full license is obtained, what is the path to update the Avaya CR to the full license?

 

A.

System > License > Change License

B.

System > Manage Users > Change License

C.

General Setup > Recorder > License

D.

General Setup > Recorder > Key Management Server

 

Answer: A

Explanation: 175 Avaya Contact Recorder Planning, Installation and Administration Guide

 

 

QUESTION 23

A technician has successfully installed the Avaya Aura Contact Recording (Avaya CR) RIs. 10.x software on a client site, and needs to configure the software. The customer has indicated that they want to do Bulk Recording.

 

When configuring Station Bulk, which numbers can be set up for recordings?

 

A.

Station extensions

 

 

 

 

B.

VDN

C.

Skill

D.

Agent Identification (ID)

 

Answer: A

Explanation: 178 Avaya Contact Recorder Planning, Installation and Administration Guide

 

 

QUESTION 24

A technician has finished installing an Avaya Aura Archive system and has started the service. After some time has passed the system needs to be checked to confirm that it is working fine and pulling calls from the Avaya Aura Contact Recording (Avaya CR) system.

 

Which two statements describe what should be checked to ensure that calls are being archived? (Choose two.)

 

A.

Access the physical device chosen to be the archive drive in “Recorder Manager” application, and verify that compressed files are getting created with a .tar extension.

B.

Verify from the Control Panel > Services window on the Archive server, that the “Recorder Tom service has started.

C.

Verify that the Avaya CR serial number with the field “last job archived”, is showing jobs with the name of the audio file archived, from the Archive “CAM Admin” web page.

D.

Access the /calls file system on the Avaya CR server and check that audio files are being deleted/ once they have been moved to the physical device that 1$ chosen to be the archive drive in order Manager”.

E.

Verify that the Avaya CR serial number with the field “last job archived”, is showing jobs with the name of the audio file archived, from the “Archive/Status” window of the “Recorder Manager” application.

 

Answer: CE

 

 

QUESTION 25

A technician is installing Linux onto an Avaya Aura Contact Recording (Avaya CR) server, and has completed the task of creating the ks.cfg file, and has created the floppy disk. Which command is used to tell Linux that the ks.cfg is on the floppy disk?

 

A.

linux ks=ks.cfg

 

 

 

 

B.

linux ks . cfg=floppy

C.

linux ks=floppy disk

D.

linux ks = floppy

 

Answer: D

Explanation: 112 Avaya Contact Recorder Planning, Installation and Administration Guide

 

 

QUESTION 26

A technician has Installed Avaya Aura Quality Monitoring (Avaya QM) and is
attempting to login for first time when an “HTTP Status 500” error message is received.

 

Which action needs to be performed to correct this problem?

 

A.

Reload java on the Server.

B.

Install Java 1.6.0 14.

C.

Clear the internet Explorer Enhanced Security Configuration check box in the Add/Remove Windows components.

D.

Clear the cache lot both Internet Explorer and Java.

 

Answer: C

Explanation: Page 195 Quality Monitoring Installation Guide

 

 

QUESTION 27

A client would like to confirm that one Quality Monitoring supervisor can playback calls that are actually under another supervisor’s reporting hierarchy.

 

Where would the supervisor verity this information?

 

A.

In the Administration page under the Roles tab

B.

In the Reporting page under the Groups tab

C.

In the Reporting page under the Roles tab

D.

In the Search and Replay page under the Groups tab

E.

Search and Replay page under the User Hierarchy tab

 

 

 

 

 

Answer: D

Explanation: 110 Planning, Installation and Administration Guide Nortel Contact Recording

 

 

QUESTION 28

A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) RIs. 10.x software on a client site, and needs to configure the software. The Avaya QM solution is being deployed as a single server solution. Under the LAN Data Adapter Properties section, the required session must be specified that the Avaya QM system will use.

 

Which sessions must be configured for the Avaya QM system to record and playback contacts based on business rules?

 

A.

Record at call start, Record by rule trigger, Video Playback, Audio Playback

B.

Record by rule trigger, Video Playback, Audio Playback

C.

Record at call start, Record by rule trigger

D.

Record at call start, Video Playback, Audio Playback

 

Answer: B

Explanation:Page 69 Nortel Quality Monitoring

 

 

QUESTION 29

A technician is installing Avaya Aura Viewer on a customer site, and needs to install SQL 2005 on the same server.

 

Which three settings need to be configured before installing the Viewer software? (Choose three.)

 

A.

Ensure that xp_cmdshell is activated in the SQL ServerSurface Area Configuration.

B.

Ensure that the SQL Server Agent Service status is Stopped.

C.

Manually set the TCP/IP Port for multiple SQL Server instances.

D.

Ensure that the Remote Connection is activated for multi-server installations.

 

 

 

 

E.

Manually stop the SQL service from the services application.

 

Answer: ABE

 

 

QUESTION 30

A technician has just completed an installation of Linux for Avaya Aura Contact Recording (Avaya CR), with Avaya Aura Communication Manager (Avaya CM), and needs to ensure that the drives have been set up correctly.

 

Which command should be used to show how the Linux drives and set up?

 

A.

ls

B.

df

C.

cd

D.

top

 

Answer: B

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